Reference

Your Rights and Our Legal Commitments

leocity88 operates under a framework of clear legal terms so you always know where you stand — from account creation through to withdrawals processed via DANA, OVO, GoPay…

Jurisdiction-aware TermsData Protection StandardsDANA, OVO, GoPay, QRIS CoverageAccount Security Policy24/7 Legal Queries via Live Chat

Explore Lobby Read FAQ

How Our Legal Framework Applies to You

leocity88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction on leocity88 — from the moment you register to the point your withdrawal lands in your DANA, OVO, GoPay or QRIS wallet. We apply jurisdiction-dependent rules consistently: access and eligibility depend on local law, and we do not extend

1
services where local law prohibits them. Account holders in Jakarta and across Indonesia are bound by the version of the terms current at the time of each session. We update our legal documents when regulatory requirements change, and we notify you via the registered email address
2
on file. You are responsible for reading each update; continued use of the platform after notification constitutes acceptance. Disputes are handled through the contact channels listed in the Support section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

Our support team handles legal and policy questions around the clock. Whether you need a copy of the current terms, want to query a data retention decision, or need to escalate a payment dispute, we have three contact channels available to you at any hour. Response times for formal legal requests are typically within 24 hours on business days, and all correspondence is logged with a reference number for your records.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your leocity88 account dashboard. Ideal for immediate queries about policy terms, account status or payment disputes requiring urgent clarification.

Email Support

Send formal legal requests, data-access inquiries or written complaints to our dedicated policy inbox. We acknowledge receipt within 2 hours and issue a full response within one business day.

In-App Help Desk

Access the Help section from the leocity88 app on Android or iOS, navigate to Legal & Policy, and submit a structured request form that routes directly to our compliance team.

ACCOUNT & DATA STANDARDS

How We Protect Your Data and Account

Every piece of account data leocity88 holds is processed under a clear retention schedule and protected by layered security controls.

Data Collection Scope

We collect only the data necessary to operate your account: identity documents for KYC, payment method references for DANA, OVO, GoPay and QRIS, and session logs for security auditing. No data is sold to third parties.

Cookie Policy

Our site uses functional, analytical and security cookies. Functional cookies keep you logged in across sessions; analytical cookies help us improve page load times. You can manage cookie preferences from the Settings menu in your account.

Data Retention Schedule

Transaction records are retained for a minimum of five years to comply with financial audit requirements. Account profile data is held for the life of the account plus two years after the last active session.

Account Security Controls

Two-factor authentication via SMS OTP is available and strongly encouraged. Failed login attempts beyond five consecutive tries trigger a temporary account lock, which you can lift by verifying your registered mobile number.

Your Right to Access and Correct Data

You can request a full export of the personal data we hold on your account by submitting a form through the Help Desk. Corrections to name or identity documents require re-verification via KYC upload within 7 days.

Account Closure and Data Deletion

To close your account, submit a written request via email support. Pending balance must be withdrawn before closure is processed. Post-closure, transaction logs are retained per the retention schedule; all other profile data is deleted within 30 days.

Common Legal Questions from Our Account Holders

These are the questions we receive most often about our legal terms, data practices and account rights. Each answer reflects the current policy as applied to Indonesia, where access and eligibility depend on local law.

Your account is governed by the terms published on leocity88.app at the time of your registration. Access and eligibility depend on local law in Indonesia, and you agree to those terms each time you log in.

Yes. Submit a data-access request through the in-app Help Desk under Legal & Policy, or email our policy inbox. We process requests within one business day and deliver a secure export file to your registered email address.

Open a dispute within 48 hours of the transaction via Live Chat or email support. Provide the transaction reference number visible in your account ledger, and our compliance team will investigate and respond within 24 hours.

Transaction logs are retained for five years under financial audit rules. All other profile data — contact details, preferences, session history — is permanently deleted within 30 days of your confirmed account closure request.

We send a notification to your registered email address whenever the terms change. The updated document also carries a revision date at the top of the page. Continued use of leocity88 after the effective date constitutes acceptance of the new terms.

We store only tokenised references to your DANA, OVO, GoPay and QRIS accounts — never full wallet credentials. These tokens are encrypted at rest and used solely to match your deposits and withdrawals during the verification process.

Contact Live Chat immediately — available 24/7 inside your account dashboard. We can freeze your account within minutes pending investigation and reset your credentials once your identity is verified via the registered mobile OTP.

Your Rights and Our Legal Commitments

Reach Us About Any Legal or Policy Matter

Live Chat

Email Support

In-App Help Desk

How We Protect Your Data and Account

Data Collection Scope

Cookie Policy

Data Retention Schedule

Account Security Controls

Your Right to Access and Correct Data

Account Closure and Data Deletion

Common Legal Questions from Our Account Holders

01 Which jurisdiction's law governs my leocity88 account?

02 Can I request a copy of the personal data leocity88 holds about me?

03 How do I dispute a transaction made via DANA, OVO, GoPay or QRIS?

04 What happens to my data if I close my account?

05 How will I know when the legal terms have been updated?

06 Are my payment details like DANA or OVO wallet IDs stored securely?

07 What should I do if I believe my account has been accessed without my permission?

Related Pages