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How leocity88 Protects Your Personal Data

At leocity88, your personal data is handled with clear rules: we collect only what is needed to run your account, process your deposits via DANA, OVO, GoPay or…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedYour rights are enforceableNo sale of personal data to third partiesRetention periods clearly defined

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What This Privacy Policy Covers and Why

leocity88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every piece of information you provide when opening an account, making a deposit through DANA or OVO, withdrawing funds via GoPay or QRIS, or contacting our support team. We process your data under applicable data-protection frameworks; eligibility and the extent of your

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rights depend on local law. Data we collect includes your registered name, email address, phone number, device identifiers, and payment-method references — we never store full card numbers or e-wallet PINs. Our servers log session activity to detect unauthorised access. If you are in Jakarta or
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Surabaya, your data is subject to the same policy as all Indonesian accounts. We do not share your data with advertisers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our privacy team is reachable through three direct channels. Our live-chat agents handle data queries between 08:00 and 23:00 WIB daily; email responses are sent within one business day. For formal deletion or portability requests, submit through the in-account form under Account Settings so we can verify your identity before acting.

Team online

Live Chat

Available 08:00–23:00 WIB every day. Start a chat directly from the leocity88 site footer or account dashboard to ask about data access, corrections, or account-linked privacy queries.

Email Support

Send your data request to our privacy address listed in your account settings. We respond within one business day and confirm receipt immediately so you know your request is in the queue.

In-Account Form

Navigate to Account Settings, select Privacy Requests, and submit a formal deletion or data-portability form. Identity verification is required before we process any irreversible data change.

DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Information

Our approach to data security is built around a set of concrete operational practices — not vague promises.

Encryption in Transit and at Rest

All data you submit — registration details, DANA deposit references, OVO account identifiers — travels over TLS 1.3 and is stored encrypted. Decryption keys are rotated quarterly and held separately from the database.

Cookie Policy and Consent

We use session cookies to keep your account logged in and analytics cookies to measure page performance. You can disable non-essential cookies via the cookie banner shown on your first visit; essential cookies required for login cannot be turned off.

Account Security and Two-Factor Authentication

Your account password is hashed with bcrypt. We encourage enabling the two-factor authentication option under Security Settings; an OTP is sent to your registered phone number before any withdrawal is processed.

Data Retention Periods

Active account data is retained while your account remains open. After account closure, transaction records linked to QRIS and GoPay payments are kept for the period required by applicable financial-record obligations, then permanently deleted.

Third-Party Data Sharing

We share data only with payment processors handling your DANA, OVO, GoPay or QRIS transactions, and with identity-verification services required for account opening. We do not sell your data to marketing companies or data brokers.

Your Right to Access and Correct Data

You may request a copy of all personal data we hold on your account at any time through the in-account Privacy Requests form. Corrections to name or contact details are applied within two business days of verified submission.

Your Privacy Policy Questions, Answered Directly

The questions below come from real account-holders asking about how leocity88 handles their data. Each answer is specific to our platform and reflects the actual steps our team takes — not generic privacy boilerplate. If your question is not covered here, reach us via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, phone number, date of birth, and the payment-method identifier you use — for example, your DANA or OVO registered number. We do not store e-wallet PINs or passwords in any form.

Payment references are encrypted in transit using TLS 1.3 and stored encrypted at rest. We pass only a tokenised reference to the payment processor; your full e-wallet account credentials never touch our servers.

Yes. Log in, go to Account Settings, and open the Privacy Requests section. Submit a data-access request there. We verify your identity and send your data export within five business days, where local law permits.

After account closure, transaction records — including GoPay and QRIS payment logs — are retained for the period required by applicable financial regulations. Once that period expires, the records are permanently deleted from our systems.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions and with identity-verification providers. We do not sell, rent, or share your data with advertisers or data brokers under any circumstances.

Submit a deletion request through the in-account Privacy Requests form under Account Settings. We require identity verification before processing. Deletion of active-account data depends on local law and any mandatory retention obligations in force at the time.

We use essential session cookies for login and optional analytics cookies to improve page performance. A cookie consent banner appears on your first visit; you can adjust non-essential cookie preferences there or via Account Settings at any time.

How leocity88 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

In-Account Form

Six Ways We Secure and Manage Your Information

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Security and Two-Factor Authentication

Data Retention Periods

Third-Party Data Sharing

Your Right to Access and Correct Data

Your Privacy Policy Questions, Answered Directly

01 What personal data does leocity88 collect when I open an account?

02 How is my DANA or OVO payment data protected during a transaction?

03 Can I request a copy of all data leocity88 holds about me?

04 How long does leocity88 keep my transaction history after I close my account?

05 Does leocity88 share my data with third parties or advertisers?

06 How do I ask leocity88 to delete my personal data?

07 What cookies does leocity88 use and how can I control them?

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